Terms and Conditions & Privacy Policy

Copyright

All materials accessible through this Website are subject to copyright and are the exclusive
property of JWC Property Group Pty Ltd (ABN 19 616 974 086) and its affiliated entities. No
portion of these materials may be reproduced through any means, except as permitted by
the Copyright Act 1968.

Website Access

Please be aware that the appearance of this Website may vary depending on your internet
platform and your personal computer settings, such as screen resolution and text size. To
optimize your experience, we recommend using the latest internet browser, setting your
text size to ‘medium,’ and using the standard screen resolution.
If you encounter any issues with the JWC Property Group Website and require assistance,
please contact our office at 03 9028 8592.

Disclaimer

All materials provided on or through this Website are intended for general information
purposes and are subject to change without prior notice. The information is presented with
the understanding that readers are responsible for forming their own judgments and
assessments of the topics discussed. Readers are advised to verify all relevant
representations, statements, and information contained on or in connection with this
Website.

The information on this Website should not be relied upon as a substitute for professional
legal, financial, real estate, or other expert advice. JWC Property Group Pty Ltd and its
related entities (to the extent permitted by law) disclaim all liability and responsibility,
including for negligence, for any direct or indirect loss, claims, expenses, or damage incurred
by any person as a result of using this Website and the information or materials accessible
from it.

This Website contains links to external internet sites operated by third parties, which are
not under the direct control of JWC Property Group Pty Ltd. While reasonable care is taken
in providing these links, JWC Property Group Pty Ltd has no direct control over the content
of these linked sites or any changes that may occur to their content. It is the responsibility of
the reader to assess the accuracy, security, reliability, and correctness of the information on
these linked sites. These links are provided for convenience only and accessing them is at
the reader’s sole risk and discretion. They do not constitute an endorsement of the
materials, organizations, products, or services contained on those sites.

JWC Property Group Pty Ltd is not responsible for the privacy policies of linked internet
sites, the integrity of computer systems, or the content of third-party providers or websites.
JWC Property Group Pty Ltd disclaims all liability and responsibility, including for negligence,
for any direct or indirect loss or damage incurred by any person as a result of using linked
internet sites and the information or materials accessible from them. Third-party websites
are responsible for informing users about their own privacy practices, and we encourage
you to read their privacy policies.

JWC Property Group Pty Ltd and its related entities accept no responsibility for unsuitable,
incomplete, or inaccurate material that may be encountered. JWC Property Group Pty Ltd,
its subsidiary companies, directors, officers, employees, agents, and related entities
responsible for maintaining this Website make no claims, guarantees, or representations
regarding the accuracy of the information on the Website, the accuracy of information
provided by third parties linked to the site, or the accuracy of information on those linked
sites. While reasonable efforts have been made to ensure the accuracy of the information,
JWC Property Group Pty Ltd will not accept any liability for any loss or damage incurred by
any person acting in reliance on the information.

Privacy Policy

In this Privacy Policy, references to “we,” “us,” and “our” denote JWC Property Group Pty
Ltd (ABN 19 616 974 086) and our Related Bodies Corporate, subsidiaries, affiliates
(collectively referred to as “JWC Property Group“), and their officers, employees,
volunteers, contractors, and agents.
By providing personal information to us, you consent to our collection, use, and disclosure
of your Personal Information in accordance with this Privacy Policy (as amended from time
to time) and any other agreements between you and us. We may modify our Privacy Policy
and encourage you to periodically check our Website for updates.

1. Our Commitment to Your Privacy
   
   JWC Property Group Pty Ltd may collect your Personal Information in the course of
   our business and is dedicated to safeguarding and respecting your privacy. This
   Privacy Policy applies to all Personal Information collected by JWC Property Group
   through the Website and outlines your rights in relation to accessing, updating, or
   removing Personal Information. We adhere to the Australian Privacy Principles
   (APPs) as defined in the Privacy Act 1988 (Cth)(the Act). You may obtain a copy of
   the APPs from the website of The Office of the Australian Information Commissioner
   at www.aoic.gov.au.
   
2. Definitions
   
   The following terms have the following meanings:
   • Cookies: Small text files stored on a user’s computer or phone for record-keeping
   purposes.
   • Information: Refers to both Personal Information and Non-personal Information.
   • Minors: Individuals below the age of 18 years.
   • Non-personal Information: Information that does not reveal specific identity or
   directly relate to an individual.
   • Personal Information: Information or an opinion about an identified individual or
   one who is reasonably identifiable, recorded in a material form, including but not
   limited to name, address, email, phone number, age, financial information, and
   other details.
   • Services: Services provided by JWC Property Group to consumers.
   • User, you, your: Refers to users of the Website and individuals who purchase
   services or interact with JWC Property Group.
   
3. Why We Collect Your Personal Information
   
   We collect, use, and disclose your Personal Information for various business
   purposes, aiming to enhance and expand our services while ensuring your safety and
   efficiency. The specific types of Personal Information we collect may vary depending
   on your role or engagement with JWC Property Group, including vendor, purchaser,
   landlord, tenant, supplier, employee, agent, or independent contractor. Examples of
   Personal Information we may collect include your name, email address, contact
   details, age, financial information, transaction details, and more. Your consent is
   generally required for this collection, and you have the option to refuse or provide
   information anonymously or using a pseudonym. However, refusal to provide certain
   information may affect our ability to provide requested services.
   
4. How may Personal Information be used?
   
   We may use your Personal Information for purposes such as:
   • Providing products and services, as well as communication.
   • Monitoring and improving service quality.
   • Communicating with prospective or actual vendors, purchasers, landlords, and
   tenants.
   • Enhancing Website performance and functionality.
   • Understanding your needs through surveys, market research, and customer
   loyalty programs.
   • Handling privacy-related complaints and issues.
   • Conducting research and analysis.
   • Sending notifications about products, services, offers, promotions, or marketing.
   • Conducting business processing functions, including sharing information with
   related entities, contractors, service providers, advertisers, sponsors, or third
   parties.
   • Enforcing engagement terms and conditions.
   • Performing credit checks (if applicable).
   • Referring you to a mortgage broker or financier.
   • Administrative, marketing, planning, product or service development, quality
   control, survey, and research purposes.
   • Complying with applicable laws, rules, regulations, and resolving disputes.
   If you wish to access, correct, object to the use of, restrict, or delete your previously
   provided Personal Information, you may contact us using the details in paragraph 14 below.
   We will respond to your request promptly and in accordance with applicable law.
5. Direct Marketing
   
   We and/or third parties may send you direct marketing communications and
   information, subject to your consent. These communications may include emails,
   SMS, mail, or other forms of communication, complying with the Spam Act 2003 and
   best practice guidelines. You can opt-out of receiving such communications at any
   time through our Website, by emailing us at info@jwc.com.au, or through our JWC
   Property Group client preference center within our direct emails. If you opt-out,
   please note that your information may remain with third parties we have already
   shared it with.
6. How We Collect Your Personal Information
   
   We collect your Personal Information directly from you through various means,
   including:
   • General or specific telephone, email, onsite, or other inquiries.
   • Communication and engagement with us, including attending open for
   inspections, submitting details via the ‘Contact Us Today’ page, and more.
   • Providing your contact details.
   • Accessing our Website or participating in online inquiries.
   • Negotiating with us regarding property purchases or rentals.
   • Completing transactions.
   • Surveys, feedback, promotions, competitions, or interactions.
   • Information submitted during discussions or engagements with us.
   • Sharing information via social applications or services.
   • Providing details such as ABN, ACN, financial information, employer details,
   occupation, and property title and mortgage details.
   We may also collect your Personal Information from third parties, publicly available
   sources, and other sources connected to the services we provide.
7. To Whom We Disclose Personal Information
   
   We may disclose your information to various parties, including our partners,
   employees, affiliates, contractors, service providers, and third parties with whom we
   have commercial relationships for business, marketing, and related purposes. Your
   information may also be shared with third parties to provide services you requested,
   as required by law, to enforce terms and conditions, or in connection with corporate
   transactions such as business sales, mergers, or asset sales.
   Third parties to whom we disclose Personal Information may have their own privacy
   policies governing how they use and disclose this information.
8. How to Complain About Privacy and Access, Correct, Update, Delete, or Exercise
   Other Rights
   
   We take steps to ensure the accuracy, currency, and completeness of the Personal
   Information we collect, and we will promptly correct any inaccuracies when notified.
   If you wish to access, correct, or amend your Personal Information, please contact us
   using the details in paragraph 14 below. We will respond as soon as reasonably
   practicable and in compliance with applicable law.
   If you have privacy-related complaints or concerns, please contact us in writing.
   Details for contacting us can be found in paragraph 14. We will treat your complaint
   as confidential and will resolve it as soon as possible, considering the nature and
   complexity of the issues. If you are not satisfied with our response, you may escalate
   your complaint to the Office of the Australian Information Commissioner.
9. Non-personal Information
   
   We may collect Non-personal Information from the Website, including data on which
   sections of the Website are frequently visited, usage duration, and related
   information. This data is used in aggregate form and may be shared with our agents,
   consultants, and employees to improve our services.
10. Minors
    
    We do not knowingly solicit or collect Personal Information from individuals under
    18 years of age. Parents or guardians are encouraged to prevent minors from
    submitting Personal Information without prior permission.
11. Website Use and Cookies
    
    We may use cookies or similar tracking technologies to enhance your browsing
    experience on our Website. These technologies help us recognize your browser and
    track your interactions with the Website. Most web browsers are set to accept
    cookies, but you can disable them, though it may affect your Website experience.
    Authentication through social media accounts may provide us with Personal
    Information linked to your account. Additionally, if you ‘like’ or ‘follow’ us on social
    media, we may access your social media page.
    You may be provided with a unique password for certain Website features, and you
    are responsible for its secrecy. Notify us of any loss or unauthorized use of your
    password.
12. Security
    
    We take reasonable measures to protect Personal Information from misuse, loss,
    unauthorized access, modification, or disclosure. However, we cannot guarantee the
    security of information transmitted over the internet.
13. Privacy and Website Changes
    
    We reserve the right to update this Privacy Policy from time to time, with the latest
    version available on our Website. As the internet is inherently insecure, we cannot
    guarantee the security of information communicated online, and transmission is
    done at your own risk.
14. Contact Us
    
    For inquiries about our privacy policy or further information on how we handle
    Personal Information, please contact us using the following details:
    • Email: info@jwc.com.au
    • Phone: 03 9028 8592
    • Postal Address: Shop 1, 209 Toorak Road, South Yarra VIC 3141